Communications Failure

No, there's nothing wrong with the radio, and the headset hasn't undergone a final disintegration. It's my mouth. I can't seem to get communications right with this customer. I try to be really communicative, because that's one of my strengths. I can express myself, explain things, recognize information that will help people make decisions, and share it in a way that is relevant and understandable to them. I've never fallen prey to the desire for power through withholding information. Yay for me! But I keep telling these customers things that make them angry.

For example, I received a text from my company about our planned maintenance schedule. I called the customer to get his approval on that plan, and while there was nothing wrong with the plan, and we were willing to change it if there was, the customer was unhappy. I believe he felt ambushed because a mere pilot knew before he did. I should have waited until my boss told his boss and his boss told him, so he'd know in a day or so, instead of my getting the information to him as soon as possible.

It just seems wrong to me to have information that someone needs and wants, and that is intended for him anyway, but to be obliged to withhold it until it arrives through the proper channels.

It's not all cruising along above the mountains, joking with ATC and recalculating my fuel reserves.